Finding new and better ways to connect people

KCOM Group is a leading provider of communications services to organisations and consumers.

We apply the collective knowledge and expertise of our people and our partners to help customers harness the power of communications.



1. Before exceptionals.
2. 2013 restated to reflect the impact of the revised IAS 19 standard.
3. Actual proposed full year dividend is 4.884p per share.


Highlights of our year

  • Group performance in line with expectations
  • Strengthening competitive position in target markets
  • Continued successful fibre deployment in Hull and East Yorkshire
  • Growing reputation across key strategic areas
  • Full year dividend of 4.88 pence per share, an increase of 10 per cent
  • Strong funding and cash generation providing scope for selective investment options


The business has successfully refocused on those activities that deliver most value to customers

“At the same time, we are mindful that how we operate as a business is as important as the services we offer”

Graham Holden Chairman

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Our strategic vision is about passionately pursuing better ways to connect people and delivering inspiring customer experiences


Our long-term plan

The Group’s vision is underpinned by four strategic pillars that support our ambition and focus our investment. Those pillars support us in our pursuit of operational excellence, as we seek to achieve a market-leading position in our selected markets and deliver increasing shareholder value.



We understand and anticipate the needs of our customers and align our products, services and solutions to meet those needs and create a unique brand experience.

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Achieving our vision is dependent upon the skills and capabilities of our people. Creating a value-driven, high performance culture is about providing an environment where we attract, develop, sustain and enable all of our people to demonstrate and apply their capabilities, providing opportunities for everyone to reach their full potential.

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We harness the skills and capabilities of our partners to support the focus of our brands.

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Processes and systems

Our pursuit of customer service excellence is underpinned by our processes and systems.

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