Our business model

Whatever the market segment, it’s clear that customers are looking for some key things from their technology partner

We use our skills and capabilities to create the right solutions for customers in each of our target markets

Consumers

Market dynamics
  • increased popularity of activities such as online gaming, video calls, home shopping and social networking;
  • access to subscription TV and on demand programming;
  • increasing use of smart devices – smart metering, remote heating controls, CCTV; and
  • increased number of connected devices in the home: tablets, PCs, smartphones, smart TVs.
Our opportunity
  • delivery of higher broadband speeds;
  • greater download usage; and
  • delivery of over-the-top services.
Our service offering
  • bundled services including:
    • ADSL and fibre-based broadband;
    • TV service (YouView);
    • mobile; and
  • Talk packages; and
  • public WiFi.
Reporting segment

KC

Brand

KC brand

Example customers
  • over 130,000 consumer households.

Small/medium businesses (SMBs)

Market dynamics
  • business requirements vary from simple connectivity such as telephone lines and broadband connections to ready to use online e-commerce solutions to handle internet sales;
  • small businesses are often focused on operating with the lowest cost base possible. IT needs to represent good value, with low upfront investment;
  • low levels of in-house IT support so services need to be simple to set up and access to support and advice is required; and
  • reliability is key so that time can be focused on running core business.
Our opportunity
  • subscription-based services with low set up costs;
  • services that are simple to implement and manage; and
  • customer/technical support 24/7 for support and advice.
Our service offering
  • phone services;
  • ADSL and fibre-based broadband;
  • leased line connectivity;
  • Wide Area Networks; and
  • hosted services including HD CCTV email, backup, collaboration and e-commerce services.
Reporting segment

KC

Kcom

Brand

KC brand

Eclipse brand

Example customers
  • Foot Anstey;
  • Furniture Village;
  • Hull College Group;
  • RNLI;
  • RSPB; and
  • The Range.

Enterprise and public sector

Market dynamics

Complex requirements including:

  • IT seen as a fundamental part of business strategy;
  • managing multiple ways for customers to get in touch – live chat, email, social media, contact centre services;
  • ability to reduce cost through application of new technology and, in the public sector, through better use of sharing resources;
  • introducing new ways of working within the business to increase employee productivity and satisfaction;
  • ability to make use of large amounts of data being captured across the business to build greater customer insight;
  • migration of business critical IT platforms and systems onto new technology;
  • creation of systems roadmaps that align with organisational strategy;
  • unique IT landscapes including bespoke and proprietary systems designed to handle specific business requirements; and
  • IT resource usually in-house with the requirement for independent advice and consultancy for large business transformation programmes.
Our opportunity
  • consultative approach to understand customer challenges and desired organisational outcomes;
  • ability to manage and integrate multiple services on behalf of the customer;
  • specialist IT integration knowledge and consultancy;
  • ability to design and integrate multiple services to support outcomes;
  • high level of service and support to manage ongoing communications requirements; and
  • independent vendor advice from a range of partners.
Our service offering
  • managed communications services;
  • network services;
  • collaboration services;
  • contact centre services;
  • hosting and data centre solutions; and
  • cloud services.

Consultancy, solution delivery and service management in areas including:

  • application and integration;
  • infrastructure management and hosting;
  • Big Data; and
  • architecture services and cloud.
Reporting segment

Kcom

Brand

KCOM brand

smart421 brand

Example customers
  • Admiral Group;
  • Aviva;
  • Association of Train Operating Companies (ATOC);
  • British Airways;
  • Domino’s Pizza;
  • East Midlands PSN;
  • HM Revenue & Customs;
  • Kuoni;
  • Mid Yorkshire Hospitals NHS Trust;
  • Morrisons; and
  • Suffolk County Council.